Terms and Conditions

1. Introduction

These Terms and Conditions outline the rules and regulations for the use of Frozen Rodent's website, products, and services. By accessing and placing an order with us, you agree to be bound by these terms. Please read them carefully before making any purchases.

2. Product Information

We sell frozen rodents, including mice and rats, intended for reptile and carnivorous pet feeding. All rodents are ethically sourced, humanely euthanized, and stored in optimal conditions to ensure their safety and nutritional value.

3. Orders and Payments

• All orders must be placed via our text message to 0435 330 066.
• Full payment is required at the time of pickup from Braybrook, Melbourne 3019. We accept cash on pickup only.
• Prices are subject to change without notice, but the price at the time of your order will apply.

4. Shipping and Pickup

• Pickup: Customers can opt for local pickup by appointment. Once your order is confirmed, you will receive an text message with pickup instructions.

5. Returns and Refunds

• Due to the perishable nature of our products, we do not accept returns or exchanges.

6. Bulk Orders

• Bulk discounts are available for orders exceeding $500.00.
• All bulk orders must be placed in advance to ensure adequate stock. Contact us for more information on bulk pricing and availability.

7. Privacy Policy

We respect your privacy and are committed to protecting any personal information you provide. 

8. Limitations of Liability

• We do not assume any responsibility for issues arising from improper handling or storage of frozen rodents after pickup.
• Our liability is limited to the value of the products purchased. We are not liable for any incidental or consequential damages.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review the terms regularly.

10. Contact Information

For questions or concerns regarding these Terms and Conditions, you can contact us at 0435 330 066.